About

Business Improvement Consultants

Makoto Asia Pacific is an Australian-based consultancy specialising in the implementation of Lean business principles across diverse industries. We focus on driving sustainable growth through strategic development, rather than relying solely on cost-cutting measures.

Our philosophy centres on the belief that effective communication and collaboration at all levels of an organisation are essential for success. By partnering with professional business improvement consultants, we assist companies in transforming every aspect of their operations—from daily processes to long-term growth planning.

As a trusted team of business process consultants, Makoto introduces Lean methodologies into your daily operations, fostering a culture of continuous improvement. Our approach not only enhances efficiency but also empowers your workforce, leading to increased engagement and measurable results.

With a proven track record across various sectors, we are committed to delivering tailored solutions that align with your business objectives. Our services include consulting, training, and implementation support, all designed to facilitate meaningful and lasting change within your organisation.

The Key To Our Success
We excel at energising and aligning people, transforming engagement into meaningful momentum. Our approach doesn't just inspire—it delivers. We consistently achieve measurable outcomes, from improved performance metrics to a more motivated and cohesive workforce. This blend of strategic insight and human connection is what sets us apart.

International Impact
Our trusted Japanese partners are widely recognised as the go-to experts in Japan. Our business has grown entirely through word-of-mouth referrals—a testament to the quality and impact of our work. We’re now proud to extend our training and consulting services across the Asia-Pacific region, helping organizations navigate cross-cultural challenges and unlock new opportunities.

The Role of a Business Improvement Consultant in Your Operation

A business improvement consultant’s goal is to improve your business’s overall performance.

We spend time getting to know your people and processes to understand the core of your business and how we can help take it to the next level. Here are three roles a consultant will typically fill:

Streamline Your Business Processes
Your consultants will talk to key members of your operation to plot an accurate overview of all the workflows and processes that drive your business. Understanding the state of your processes helps us to model and implement a personalised business process transformation plan to streamline how you run your company for more productivity and efficiency.

Develop A Visual Management Board
A visual management board helps you track the ongoing improvement projects within your business. This tool displays your improvement goals and the division of responsibilities while celebrating progress. Your consultants will help you set it up to make it easily accessible and easy to update for your internal teams, engaging everyone in the transformation process.

Implement performance tracking
A business improvement consultant helps you monitor your performance against the goals of each transformative strategy in place. They often use specialised tools to make the tracking process understandable and convenient for you and your employees. Working with a consultant helps you enforce accountability in your business and identify areas for future growth.

Long-Term Benefits of Implementing Business Improvement Practices

Our business improvement consultants have years of real-world experience, offering you invaluable insight into running a successful business.

Working with a professional consultant can help you expand your operation and grow your business over time in many ways, including:

Practical Goal Setting & Realisation
A business improvement consultant offers a fresh perspective on your business plan and professional vision. Through improvement consulting, you can identify new opportunities for growth that may help you achieve your goals faster. We are strategic planners, and we can help you define realistic progress indicators and map out a detailed, practical transformation plan for your business.

Effective Decision Making
Working with a dedicated improvement consultant exposes you and your team to a wealth of business knowledge. Over time, employing this knowledge becomes part of your daily operations, and employees become confident in their decision-making strategies. Efficient decision making makes for more adaptable and resilient business planning that helps save time and improve profitability.

Increased Profits
Our business improvement consultants employ Lean business principles to help you reduce waste across all avenues of your company. Following these principles may lead to reduced losses and increased productivity. We engage your entire workforce in the transformation process to create a positive shift in your company culture that values continuous improvement and quality.

Makoto is a Japanese word meaning "truth", "trust" and "sincerity". The word reflects our mission and our determination to offer only sincere services to our clients.

SINCERITY— 誠
People need to know you are sincere and that you see potential in them and the Lean improvement effort. If you have their best in mind, then it is quite easy to get buy-in.

TRUTH— 真
One of the most important concepts is to know the truth and show the truth whether that be in a visual form or just by sharing information. Without knowing the truth, the team's performance will not improve and the team cannot make the right decisions.

TRUST— 信
We believe in the potential of people which is why we invest in training, knowledge sharing and in giving people the time and authority to make changes. We believe in their creativity and capacity to improve your business.

What Does “Makoto” Mean in Japan?

A successful business relies on effective communication and collaboration across all authority and experience levels. Working with professional business improvement consultants can help you transform your company in all spheres, from daily operations to growth planning. Makoto is a trusted team of business process consultants who transform businesses in a wide range of sectors by introducing Lean Business Principles to your daily operations.