Consulting
Discover Consulting Done The Makoto Way
Our consultants are seasoned industry professionals with hands-on experience in Lean manufacturing, having successfully applied Lean principles within their areas of expertise.
They are dedicated to helping businesses drive both efficiency and effectiveness by fostering a culture that embraces a Lean mindset.
Effective Consulting
Lean focuses on practical solutions across all areas of business—whether it's manufacturing, mining, processing, oil and gas, customer service, or administration.
Our consultants specialize in reducing cycle times, enhancing quality, and driving lasting, positive change within your team.
When you bring a consultant onsite, you gain access to a unique blend of expertise, insight, and hands-on experience that drives meaningful change.
Our consultants immerse themselves in your business, working closely with your team to identify areas for improvement and implement Lean strategies.
Consultant
Benefits
Access
Having a consultant onsite means that they are able to intimately understand the business. They spend time with subject matter experts in the business to understand the processes that need improvement.
Experience
This brings an additional level of clarity to the strategy that needs to be put in place. Your consultant gains valuable experience for themselves and they see your operation in action.
Insight
Your consultant will bring a fresh set of eyes to your processes. They’ve already got a Lean mindset and a process driven set of values. They are thinking about people – ergonomics, movement, and mindset to make working smarter, not harder. Efficient and effective people create repeatable high-quality results.
Skill
They are trained to listen to draw ideas and insight from your team.
Successful change starts with the people who do the work. Gaining their trust and buy-in is essential—without it, progress is impossible. Unlike top-down approaches, we prioritise collaboration and engagement at every level.
Who Gets Involved?
The People Who Do The Work
Our first priority is to win the trust of the people who do the work. They are the key to the success of any project and without their buy-in, nothing will change. This is different from a top-down approach where change strategies are handed down from an executive level.
Executive Engagement
From a strategic point of view, we also need engagement from the executive level of the business. Successful projects deliver with engaged project sponsors. Sponsors are actually accountable for ensuring that the project delivers what it's supposed to deliver. Sponsors remove obstacles that get in the way of their team achieving the project goals.
The Process
What Is Covered?
We need a comprehensive understanding of the current state of your business. We will gather this information by talking with key people. Unlike other approaches, we don't rely on masses of expensive data collection up front.
Strategy
Working closely with your team, we will clarify what the business improvement strategy should be. This strategy will be based on smaller testing out periods where ideas are explored in real conditions.
Feedback
We will gather feedback from people working in the process. We build rapport with your team. We spend time with relevant people. We coach them. We observe how things are operating, ask questions and gather different viewpoints.
Implement
We will work with your team to agree on the strategy for improvement. We will coach your people to implement those plans. We will endeavour to put things in place mechanisms to control and sustain that implementation. Our goal is a work culture of continuous improvement.
There will be a gradual change in the type of person who thrives in your business. There's less need for firefighters and more room for process-driven people who are looking to create consistent results.
Firefighters in the business are the people who thrive on chaos. They thrive in a stressful environment which isn't good for customers or profitability.
Your business will become more attractive to people who are more process driven. This is much better for your company profits and as well as your customer experience.
